FREQUENTLY ASKED QUESTIONS


GENERAL

Our products are fairly true-to-size. Tees have a slim, longer than average fit but typically do not require any up/down-sizing. See individual product descriptions for more information on each item.
We recommend washing apparel with cold water, in a gentle cycle, with like colors and hang-drying to avoid shrinkage. This will also prevent fading.
Currently, all graphic tees are printed in-house at our Charlotte, NC shop and warehouse. Anything requiring assembly (hats, fleece, changing towels, outerwear, etc) is also made locally but down the street at our cut/sew facility in the Noda neighborhood.

ORDERING

We ship to the following areas for a flat rate fee.

  • United States ($5)
  • Canada ($15)
  • Mexico ($15)
  • Europe ($25)
  • Australia ($25)
  • New Zealand ($25)
  • South America ($25)

If your location is not listed, please email us at info@mystz.com or use the Contact page and we will do whatever we can to accommodate your order!

Most orders will ship within 48 hours of placing the order online. Custom graphic tees and hoodies will have longer production times since they are made to order. Expect 3-5 days for custom tees; 7-10 days for custom hoodies. Time in transit will vary due to proximity.
No problem, email us at info@mystz.com within 15 days of receiving your order. We will send you a shipping label to return the unworn item(s) and exchange it for the correct size. Unfortunately, we are unable to exchange or refund the sale of any custom products unless it is due to manufacturer defect.

PAYMENT

We accept Visa, Mastercard, American Express and Discover cards. We also accept payment via Paypal. Cash payment is acccepted for local customers.
YES! At checkout you have the option to pay securely with PayPal – the leader in fast, secure and reliable transactions or with a credit card through a secure payment gateway. Either way, your information is protected through a Secure Socket Layer (SSL). You can pay using your PayPal account, Visa, Mastercard, Discover or American Express credit card.
If you are unsatisfied with your order, contact us at info@mystz.com within 15 days of receiving your order and we will gladly exchange or refund your unworn item(s) free of charge. This excludes custom products unless due to manufacturers defect.

HELP US SPREAD THE WORD

Follow us on Instagram (@stzlife) for regular contest and giveaways or tag us in your photos featuring product.

Don’t forget to send us any photos of you reppin’ products and your social media handles so we can tag you if we post them online! You can send them info@mystz.com or tag us on Instagram.

We are all about growing the brand through core enthusiasts. Email us at info@mystz.com telling us about yourself, what you stand for, what your ambitions are and why we should sponsor you. Don’t forget to include any videos of you doing your thing.
Whether you are an online or brick and mortar retailer, we would love to reach your customers. We offer very low minimums to qualify for wholesale pricing and welcome custom orders for your shop! Email us at info@mystz.com to get started.